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Terms of Service

Last updated: May 17, 2026

These Terms of Service ("Terms") govern your access to and use of ImpexQ ("the Service"), accessible at https://impexq.com and the HSN Scout Chrome Extension. By using ImpexQ, you agree to these Terms.

1. What ImpexQ Does

ImpexQ is a trade intelligence platform that helps Indian importers and exporters:

  • Look up ITC-HS (HSN) codes with GST and Basic Customs Duty rates
  • Calculate landed cost for imported goods
  • Discover export incentives (RoDTEP, Duty Drawback)
  • Identify top export markets and FTA benefits
  • Find verified international buyers via the Find Buyers importer directory

Important: ImpexQ provides informational guidance for reference only. Results are not legal, tax, or customs advice. Always consult a licensed customs broker or trade consultant for binding classifications. Duty rates and policies change — verify with official sources before making trade decisions.

2. Accounts and Eligibility

  • You must be at least 18 years old to create an account.
  • You must provide a valid email address.
  • One account per person. Multiple accounts to bypass usage limits are prohibited.
  • You are responsible for all activity under your account.
  • We reserve the right to suspend accounts that violate these Terms.

3. Plans and Features

Free Plan

  • 3 HSN searches per day (resets at midnight IST)
  • Save up to 3 results
  • Access to core trade data — GST, BCD, import/export policy
  • Find Buyers: company names and product categories visible (no contact details)
  • No credit card required

Pro Plan

  • Unlimited HSN searches
  • Unlimited saved results
  • Full access to the duty calculator and all platform features
  • HSN Scout Chrome Extension access
  • PDF report export
  • Find Buyers: up to 100 unmasked contacts per calendar month (email, phone, address)
  • Priority email support (24-hour response)
  • All future features included

Business Plan

  • Everything in the Pro plan
  • Find Buyers: unlimited contacts with no monthly cap
  • Full unmasked contact data (email, phone, address, contact person)
  • CSV export of buyer records (coming soon)
  • New countries added every month
  • Priority support

Plan pricing: Pro ₹499/month or ₹4,999/year; Business ₹999/month (billed in INR). Prices may change with 30 days' notice to existing subscribers.

4. Payments and Refunds

Payment Processing

Payments are processed by a certified payment gateway. We accept UPI, credit/debit cards, net banking, and digital wallets. All transactions are in Indian Rupees (INR). GST applies as required by Indian law.

Refund Policy

We offer a 7-day money-back guarantee on all Pro plan purchases.

  • Request within 7 days of purchase by emailing support@impexq.com
  • Refunds are processed to the original payment method within 5–7 business days
  • After 7 days, refunds are at our discretion
  • Refunds will not be issued for accounts found to be abusing the service

Cancellation

Pro is currently a one-time purchase per billing period. You will not be automatically charged at renewal. We will notify you before your access expires.

5. Find Buyers Directory

The Find Buyers feature provides access to an importer directory. By using it, you agree that:

  • Contact information revealed is for legitimate business outreach only. Spam, mass emailing, or reselling is prohibited.
  • Pro users are limited to 100 unmasked contacts per calendar month. Attempting to bypass this limit (e.g., multiple accounts) is prohibited.
  • We source importer data from publicly available trade directories. We do not guarantee accuracy or freshness of any listing.
  • Companies listed may request removal at any time by contacting us. We will process removal within 7 business days.

6. Acceptable Use

You agree not to:

  • Scrape, crawl, or automate requests to our platform beyond normal use
  • Attempt to reverse engineer or extract proprietary methods or data from the service
  • Share your account credentials or session with others
  • Use ImpexQ to build a competing product or service
  • Attempt to bypass usage limits, paywalls, or security measures
  • Use the service in violation of any applicable law or regulation

Violations may result in immediate account suspension without refund.

7. Accuracy Disclaimer

HSN codes, duty rates, and policy information provided by ImpexQ are generated by our trade intelligence systems and are intended for general informational purposes only:

  • May not reflect the most current DGFT notifications or Customs circulars
  • Should not be used as the sole basis for filing customs declarations
  • Does not constitute legal, tax, or professional customs advice
  • May differ from classifications determined by Customs authorities

Always verify with the official Indian Customs Tariff Schedule or a licensed customs broker before filing. ImpexQ is not liable for losses arising from reliance on our results.

8. Intellectual Property

The ImpexQ name, logo, platform design, and underlying trade intelligence systems are owned by ImpexQ and protected by applicable intellectual property laws. You may not reproduce, redistribute, or create derivative works without written permission.

Your search queries and saved results remain yours. By submitting queries, you grant us a limited, non-exclusive license to process them in order to deliver the Service.

9. Limitation of Liability

To the maximum extent permitted by law, ImpexQ shall not be liable for any indirect, incidental, or consequential damages arising from use of the Service, including customs penalties, incorrect duty calculations, or missed trade opportunities.

Our total liability for any claim shall not exceed the amount you paid in the 3 months preceding the claim, or ₹499 for free users.

10. Service Availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance or face outages. Pro users affected by extended outages (over 24 hours in a billing period) may request a prorated credit by contacting support.

11. Termination

We may suspend or terminate your account for violations of these Terms. You may delete your account at any time from Dashboard → Account. Data is retained for up to 30 days after termination before deletion, unless you request immediate deletion.

12. Governing Law

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in India. If any provision is unenforceable, the remainder continues in full force.

13. Changes

We may update these Terms from time to time. We will update the "Last updated" date and, for material changes, notify you by email. Continued use constitutes acceptance.

14. Contact

For questions about these Terms:
support@impexq.com